'&charset='+document.charset : (document.characterSet ? Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. and both eBay and Paypal would still side with them. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. This is a good option for low-value items. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. This can be useful when the buyer isn't completely satisfied with their purchase. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. A dialogue will open as you type your search terms. ("free returns" or "buyer pays"). The item was shipped and confirmed as delivered. If the buyer does not ship the return by the specified date, eBay may close the return request. You can choose to add a message to the buyer. 04-18-2022 See the table below for guidance on issuing a partial refund. Sorry if these are easy answers, I've never done this before! On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. You can also find more information in our full article below. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. No support for sellers in these cases. SeePartial refund guidelines. if (document.context) document.write ("&context=" + escape(document.context)); Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. 01:39 PM. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. You can either: - accept the return and provide the buyer with a return label. If we're asked to step in and help, we may ask the buyer to return the item to you. If we're asked to step in to help, we may ask the buyer to return the item to you. I'm done with Ebay. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. You can choose whether to accept returns if a buyer changes their mind about a purchase. This is something that all eBay seller should know. If an item is returned used or damaged, it may be appropriate to give a partial refund. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Now I just have to hope he actually sends back the keyboard instead of bricks. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. eBay Money Back Guarantee covers most transactions on eBay. We've outlined your response optionsbelow. Evidence of successful delivery to the authenticator Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. @missjen316 wrote: Fit issues are not covered by the MBGs. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. The return is treated as if the item didn't match the listing. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. This is a good option for low-value items. var m3_r = Math.floor(Math.random()*99999999999); '&charset='+document.characterSet : '')); if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); 01:38 PM When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Thank you very much for your help! Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. The seller is required to respond and provide either tracking information, delivery updates, or a refund. If you're responsible for return shipping. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? You are not allowed now to dispute a not as described return. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Annoying isnt it. Start a return. For more information about buying and selling internationally, please see our policies on International selling and International trading. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . I feel that I am being totally screwed. For returns and exchanges less t You don't accept returns in your policy, and the buyer changed their mind about a purchase. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. See our Partial refund guidelines for more details. Our video below also shows the steps you can take to offer a partial refund on eBay. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Give your rule a name and then select Save and turn on. Read our most popular questions and answers about handling return requests from your buyers. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Buyers can always submit a return request, even if your returns policy says you don't accept returns. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Whether you need to accept the return depends on their reason for opening the return. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. If you offered free shipping, you'll need to refund the buyer the full amount of the item. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy.
