People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 21-40 Reviews out of 266 The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. How many stars would you give TruGym? Here are 8 tips for writing great reviews. It was a great gym to start off my journey on becoming the best version of my self. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Contact Us - truGym They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Plus, you avoid the $5 phone payment processing fee. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 269 people who've already contributed. And the price is ok.Over all not impressed with the gym at all. We use dedicated people and clever technology to safeguard our platform. I joined truGym last week in Maidstone. In the meantime, they have been taking money out of my account. Understandably very angry!! Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. 2023 Trustpilot, Inc. All rights reserved. A nice gym and I enjoy my early morning workouts. | Read 241-259 Reviews out of 259. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Dont join the gym. For example, you can easily set up automatic payments, so you're never late. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Good luck TruGym you are going to need it! We also ensure all reviews are published without moderation. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Join the 261 people who've already contributed. I email head office never got a reply. It's a public swimming baths not a gym. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. I went a few times a week and they were welcoming and a great bunch of people. Highly recommended. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. This gym offers friendly staff with excellent personal trainers. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Your experience matters. trugym customer service. Having booked online, I would have expected an email letting me know. Find out how we combat fake reviews. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? I have paid for a year's membership through GymFlex and have no idea how to get my money back. | Read 61-80 Reviews out of 255 I signed up back in August, waiting absolutely ages for it to open. Been coming here for many years and have always found the staff very pleasant and welcoming. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I then get an email in May saying I would be charged 14 per month. We'll then contact Harlands on your behalf to get this resolved. My branch shut down down and I never received a membership refund. Lovely gym with great facilities! Huddersfield gym- horrible service, old gym equipment. we were never told about it and there are no signs of cctv anywhere to warn us. I was paying double on a different gym and was always having problems but this is miles better. The number for the centre was not being answered, neither were emails. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. They've also had bad reports in the paper. How many stars would you give TruGym? When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The Stockton site seems to be run on a shoestring. Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 Staff beyond rude ! It would also be good to have some hit classes in the morning at 6. Graham. why is jason ritter in a wheelchair The gym had closed down suddenly in November 2021 and hasn't provided a refund. I am still waiting for a refund and the information about the instructors.. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Don't join this gym. Management ineffective and ambivalent. Awful showers. God forbid you request to leave is apparently impossible! | Read 41-60 Reviews out of 258 Verification can help ensure real people write reviews about real companies. Your experience matters. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. why would you not notify any body ? I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Waste of money. Find another gym do not get involved with them. Not helpful at all. We use an external company to collect, manage and process direct debit payments. The main reason that I joined is for the Les Mills Combat class. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! They definitely make it difficult to contact them through their website. Join the 268 people who've already contributed. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Verification can help ensure real people write reviews about real companies. Your cars are not safe! Anyone can write a Trustpilot review. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. | Read 41-60 Reviews out of 241 Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. i havent seen the gym manager, i dont know even if she exists, just heard there is one. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Gym is always clean and range of machines is good. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 It does seem that there are other members who have also not been refunded. I am very disappointed that you have emailed me as a new member. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: It goes against our guidelines to offer incentives for reviews. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. How many stars would you give TruGym? Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Otherwise I would give it a five star rating. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Even a reminder email could have helped, Never join this gym, Its not good. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Pool full of screaming kids. Any attempt to contact head office is ignored. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Required fields are marked *. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. How many stars would you give TruGym? Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Anyone can write a Trustpilot review. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. I also send two emails through to them and I never even received an acknowledgement let along a response. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Good luck TruGym you are going to need it! Worst customer service ever have not had one reply to my messages or calls!! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Your experience matters. They offer classes which I have found very useful for my weight loss. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. This year I registered again with a different email address. Join the 263 people who've already contributed. Great gym, always really clean. It was ideal as there is a Friday class at 5:30. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 Join the 270 people who've already contributed. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. This gym offers friendly staff with excellent personal trainers. 2023 Trustpilot A/S. Literally just paid for a day pass as the website said they were still open at stevenage. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. I go to the gym because its an only female gym, however its extremly dirty. It goes against our guidelines to offer incentives for reviews. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. But I suppose you get what you pay for. Broken equipment takes a long time to be repaired. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot, Inc. All rights reserved. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Find out how we combat fake reviews. Completely unresponsive to emails. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I used to be with DW you in Huddersfield then true gym took it over. 1/pool too cold to use from me joining in November to February. I know several members have request a standing calf raising machine. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Bit apprehensive being a female in my 50s. Verification can help ensure real people write reviews about real companies. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Anyone can write a Trustpilot review. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents.
