Just trade it in for a upgrade. Fix for a reasonable amount. I paid to have it fixed once and waited, so i think thats fair. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Kay Jewelers does not provide customer service by email, but does provide it by phone. Kay Jewelers competes in Retail industry. We were baffled because we have a Kay's credit card, and have been there several times prior. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. You will be required to sign for your merchandise when you arrive to pick it up. Feel free to ask any questions! I am being told that my ring is unrepairable, and that is NOT true. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! VC01 (fr) If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. *This includes the labor and materials necessary to set the replacement diamond or gemstone. #freethebear" You are going to save $50 OFF with it. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Our customer service begins with the sale and never ends. This is the 2nd employee they have let go that was a wonderful representative. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. MORE+, You are offered a chance to save up to 10% OFF. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. In addition, all necessary repairs must be completed by our representatives. Receive a Quote. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Yes, they offer complimentary gift wrapping on all orders. Overview. color. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Please do NOT purchase a wedding ring or any JEWELRY from this company. Removed the interest and allow us to pay the final payment of $185.00. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Beyond that, he took no responsibility for the monetary loss. How will I know when my order is ready for pick up at my KAY Jewelers store? Top of the Page, What is the difference between natural and lab-created stones? To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. They will only take your money and never fix your jewelry properly. I still had the Diamond, so that was to remount & fix the prong. Guess what - NO REFUND! I absolutely will never shop with Kay's again!!! Save up to 10% OFF on KAY Jewelers items. They had it sent back and returned on December 29th. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. MORE+, Save up to 10% OFF on KAY Jewelers items. In addition they replaced the setting for the other earring for no". I will pay a private jeweler to fix the earrings. Kay Jewelers P.O. I took it in for repair that day. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Fun delivery. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Phone Number: 1 (800) 527-8029. Sign in to add more and ensure your Favorites will be available on all your devices. Contacted Kay Jewelers. Lease Purchase ProgramLearn MoreApply Now My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Top of the Page, When will my credit card be charged for my in-store pick up? Immediately receive the case number. Learn more Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. They are really refusing to give me My money back. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. color: #515666; How can we enhance your Kay experience today? We appreciate that you've chosen Kay Jewelers. I purchased 3/4 diamond studded earrings. It should NOT be this hard to get my money back. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. That man was at that store every time I came in. Compare Payment OptionsGift Cards. Grab your savings right now. You should not buy your engagement ring from this jeweler. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. What industry does Kay Jewelers compete in? Well, every Kay policy should be the same. There can be some limitations, so pay attention. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. You can find contact details for Kay Jewelers above. I called customer care and no one called back. We let her know we did not want to buy anything at the moment. I placed an order on December 23 and decided the same day I did not want to make the purchase. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! It can take up to ten days for this service. So don't forget to put the discount to use. Contacting Kay Jewelers. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. they accept all major credit cards, PayPal, and Apple Pay. If youd rather exchange your purchase for something new, great! The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. New setting for $500 with my stones put into it or b. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. I am told to wait 10 to 14 days to see if they can find it? Sign in to add more and ensure your Favorites will be available on all your devices. How to write a complaint about Kay Jewelers? May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. KAY at Your Service. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Now, it has started customer satisfaction survey to collect feedback and improve their service. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Very disappointed with kay. Don't hesitate to place an order now. Posted Meghirdetve tbb mint 30 napja. Mon. Its location on this page may change next time you visit. I am currently a very dissatisfied customer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Returning your KAY purchase is easy. (Exchanges cannot be made at kay.com). MORE+, Buy now! Kay Jewelers does not raise credit limits automatically as a matter of policy. *Exchanges are not accepted at kay.com. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. I called the store to check if my ring arrived and they told it did. Top of the Page, Do you offer any warranties on your merchandise? I am currently experiencing the same issue! From guiding you to the perfect engagement ring to handling a purchase-related question. I then went to put it on and the chain snapped immediately. I was told it could be exchanged by 2 different managers. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Top of the Page, What is a special ordered item? For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Initial Kay Jewelers complaints should be directed to their team directly. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). An expert can help you narrow down options and find the perfect jewelry. I came by with my boyfriend to just look around. There can be some limitations, so pay attention. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Then I could buy the warranty after the repair for a few more hundred dollars. 2023 HotDeals.com, All rights reserved. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Exchanges can be made at any Kay Jewelers location. I don't believe that we should be charged. Kay Jewelers does not sell conflict diamonds. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 What is your policy regarding conflict diamonds? Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. You have added the max number of Favorites. About. Their telephone number is (845) 564-2205. Or exchanged within 30 days at any Kay Jewelers. Ordered online and I received my order and everything was absolutely fine. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. The ring came in perfect condition, no scratches or anything. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Call KAY Jewelers customer support team and get help with any problems. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Do all rings come in the same size or are there different sizes available? Then I could buy the warranty after the repair for a few more hundred dollars. She returned my call within an hour. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Your Jewelry Consultant is ready to talk! Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Often, support service operators "redirect" customers to the site with a request to first . I still had the Diamond, so that was to remount & fix the prong. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Ring sizing service will take up to three additional business days. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. How do you tell someone this? We bought a bracelet and an Opal ring for my daughter as well. (18 weeks ago as of 10/14) She said she will call back after she calls the store. If you visit the Spring field Mall location, Faviba will take good care of you. This review was chosen algorithmically as the most valued customer feedback. The business is located in Newburgh, New York, United States. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Buy now! Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. .owl-carousel .owl-controls .owl-pagination .owl-page span { Vous avez un problme similaire? Copyright 2022 Consumers Unified LLC. Monday to Friday: 7 AM 1 AM ET. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). . The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 monetization. Click Here to learn how to determine your ring size. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Not very customer friendly, Desired outcome: I call to have it fixed and was told no. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Exchanges can be made at any Kay Jewelers location. .main-header .primary-navigation ul li.nav-link.active { Submit a complaint and get your issue resolved. I have spent a ton of money at Kay's because of Chris. Connie called me and said she was working something out. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . What do I need to bring with me to the store to pick up my order? My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! This is the WORST business to deal with. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. I would like to receive my e card immediately. This being, because it wasnt inspected. Please read reviews from customers as myself or I promise you that you will regret going to Kays. This is the 2nd employee they have let go that was a wonderful . I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. color: #515666; I wish they could be bottled and distributed for anyone doing their job everywhere. Also to let employees know they should not ask personal questions like their social. I called her desperate to find a band for my wife that was getting discontinued. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. With our free tools, you can check out the . Learn More. color: #515666; Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. I have also spoken to customer service at corporate. I just want to trade it in for something else. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. We value your privacy. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. This complaint was posted by a verified customer. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { color: #515666; Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. They claimed some orders were not able to be cancelled and mine was one of them. Top of the Page, Can I have someone other than me pick up my order? Also bought Avery the bear for st Jude hospital great cause. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Order--number [protected]. GO TO kay.com. - did not follow up. I have over 8 years of experience working in retail and customer service. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Get questions answered and resume your conversations easily! (Trade-ins are not accepted at kay.com.) I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. ConsumerAffairs is not a government agency. For payments and other help, contact Kay credit card customer support at 855-506-2499. Do you offer any warranties on your merchandise? If you have a payment history and your account is in good standing, you may be . E-mail us at Kay credit customer service or call 1-800-877-3616. Kay Jewelers has resolved 87 complaints. Later I was told it was a custom order and not returnable for that reason. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Do all rings come in the same size or are there different sizes available? A ring valued at $599. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Saturday: 9 AM 10 PM ET. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. You all are Rock StarsSheena. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. - how come they dont call to let me know? Also to let employees know they should not ask personal questions like their social. I paid approx. 2023 ForLocations.com All rights reserved. It was three rings together. durable and stronger than white gold. Unless I can find my repair slip, they will not replace it. I took my jewelry in for inspection and found that the ring was broke. We're Available. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. .left-navigation .nav-link a:hover, Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Customer care will lie about resolving the issue. enhance your experience. I wouldnt recommend this place at all. Excellent service. Top of the Page, What is your policy regarding the gold supply chain? Kay Jewelers provides services in the field of Clothing Accessories - Other. This review was chosen algorithmically as the most valued customer feedback. Strength in coaching and producing an environment where customer service and surpassing standards is at the . I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. #greatcause. I have two options: a. I also went to the doctor to ask about and probably have to go back since its getting bigger! As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! They are not willing to take the interest off. Learn more Kay Jewelers Review | Excellent Quality and Stunning Beauty. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. I email Kays and surprise surprise their "vendor" never even issued my return. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. They are professional liars for MONEY! Since then I've heard nothing from them. The sale associated was so patient and polite and very helpful. You will know exactly when it will be delivered. <3 my kay.com :), Great service and products. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. KAY . Both gifts from my husband were purchased at this store and I had the receipt. . Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. That's a $1360 difference. Whenever I purchase jewelry I always go to Kay Jewelers. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Set a time to meet online or in-store, and we'll meet you, ready to help. Color gemstone jewelry is not eligible for trade-in. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. I paid approx. I would highly recommend kay.com for your jewelry purchase. This complaint was posted by a verified customer. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. The latest complaint engagement ring was resolved on Aug 18, 2014. This profile has not been claimed by the company. Unfortunately it was too small, so he took it to Kay's. In total, there are 3 ways to get in touch with them. What is Kay Jewelers return and refund policy? Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. They are a disgusting corporation!! Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Google+. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Top of the Page, Do all rings come in the same size or are there different sizes available? border-bottom: 4px solid #515666 !important; I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. What is KAY Jeweler's return and refund policy? Monday to Friday: 7 AM 1 AM ET. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Granted, it was pre owned, but still. To my surprise she worked it out so that I got a beautiful NEW RING. Unfortunately, there are quite a few good reviews about the company's support service. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. What address can I use? Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. I just LOVE MY NEW BEAUTIFUL NEW RING. They accused me of not bringing the ring in and basically called me a liar. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . What is the customer service policy at kay.com? I contacted my bank for a dispute and Kay finally refunded me my money. This company is a SCAM with jewelry. Corporate Phone Number: 1-800-877-8169. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. Sign up to receive our free weekly newsletter. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Two REAL jewelers have stated that it in fact can be repaired. Read full review of Kay Jewelers and 2 comments. } KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Do all rings come in the same size or are there different sizes available? I just want to take time to praise Sonya at the Park City Kay's location. Great Staff and very pleasent and helpful. This is a great jewelry store to get anything my wife wants. Either another chain or another piece of jewelry or refund. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Facebook. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. When will my credit card be charged for my in-store pick up? Unsubscribe easily. I customized a wedding band for my fianc and it was a mess. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Ring sizing service will take up to three additional business days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I contacted a representative, Katley M, and stated I wanted to cancel.
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