Desired outcome: Ratings and Reviews 4.6 out of 5. The. We assure that you and your partner will be able to sit together. He said I should post the tickets for sale. Please do not purchase tickets through Vivid Seats - Tripadvisor One arrived by mail with a "Lot 16" other was delivered electronically. Vivid Seats has not responded to my email. The tickets were in TTC3 seats 30 and 31 in corner. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. The staff are even more amazing. We appreciate your patience. I usually stick to stubhub. It offers a 100%. Working at Vivid Seats | Glassdoor Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Vivid seats sucks. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. B. Berlinda G. Today , California. I asked to print the tickets for my group but was told I had to use the electronic system. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Companies can ask for reviews via automatic invitations. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Day of game they said only had 2 tickets available and sold my other 4. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Going to more events with Vivid Seats gets you to more events. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Vivid Seats gets you the best seats in the house | CNN Underscored Anyone can write a Trustpilot review. For more information about reviews on ConsumerAffairs.com please visit our Ren was very helpful answered my questions and helped me get the tickets I was looking for. I would like to warm people to avoid buying tickets through Vivid Seats. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. ConsumerAffairs is not a government agency. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. We paid about $500 for the tickets in total. Verification can help ensure real people write reviews about real companies. Sometimes the choice seems insufficient to customers. We are absolutely sorry to hear what you experience. I purchased tickets through you company for the September 11, 2022 Rodeo. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. I simply want a partial refund because I feel that is fair. Looking for the best way to buy and sell mobile tickets? Find out how we combat fake reviews. You are paid through PayPal after the event occurs. Full refund and apology for lack of ticket delivery. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews I do expect a refund of the differance that the seats should sell for. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Couldnt cancel that ticket either. The Insurance is not included. Providing an exceptional buying experience is something we want all of our fans to experience. Yes. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. We were refused. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. I expect to pay the normal service fees, but not what you charged me for the tickets. WRITE REVIEW. Vivid Seats Pay & Benefits reviews - Indeed Here are 8 tips for writing great reviews. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. They simply dont care. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Vivid Seats Review: Is it Legit, Reliable or a Scam? When I got to the rodeo they couldn't find my ticket so I had to get a new one! We added millions of opinions to our database and summarized over a million opinions. When the tickets never came, I contacted Vivid repeatedly. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com I specifically chose a section my whole group is in. It went to automated system and never got a person to talk to. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener Vivid Seats Reviews It also assists sellers who have tickets and want to sell them safely. I had to purchase four more tickets that were handicapped seats from the venue. We apologize for the frustration you experienced. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats The 21st was spent on the phone trying to aquire our tickets. Agreed! Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Explain your situation and why you wish to receive a refund. I'm very disappointed in Vivid Seats. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. So I recommend never buying anything from this place. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. To sell tickets, they must meet Vivid Seats requirements. And, I will never refer you to any of my friends and family. Never again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I asked to speak to the manager, told me there was no one above him. We do this to make sure each fan is able to choose tickets that are most accommodating to them. The second time was one of my worst experiences trying to buy event tickets. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes I never received my tickets but was charged for them. 5 Weeks later changed their policy!!! Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. How do I know I can trust these reviews about Vivid Seats? It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. How has everyone's experience been with Vivid Seats? : r/phish - reddit We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. This information will help to determine next steps. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. And in checking with the Keillor show I found that the show was not sold out! I had listened to his show on the radio (and bought many of his books) for many years. The office is amazing. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". This will help us to determine next steps. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. We were given multiple different messages from Vivid seats regarding the tickets. Vivid seats will not do anything. BS. My experience is consistent with those reported on BBB. The agent will be able to grant you a refund if your scheduled event has been canceled. Worst ticket platform that gives two sh*ts about their customers. We understand it's frustrating when events are postponed. We are all set now and appreciate her cheerful assistance. Vivid Seats is an independently owned and operated online marketplace. Is SeatGeek Legit? What 4 Analyst Ratings Have To Say About Vivid Seats. We appreciate you bringing this matter to our attention and will be following up with you again soon. HORRIBLE experience. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Never again. Vivid Seats | Buy Tickets on the App Store Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. All for the seller, not for the customer. Thank you for sharing your feedback, Gregory. Ticket resale limitations; prohibition; exception. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. She knew exactly what I needed and arranged to have it. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. That means the seats were $351, not $264. I expect to pay the normal service fees, but not what you charged me for the tickets. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You In one order, my tickets arrived via email within an hour or so. I called Vividseats and was told there was nothing they could do. Ultimately, hung up on me. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. I tried not to trip thinking I could sell them forward. Bought 6 tickets and only 4 were transferred. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Her personality was fantastic and the whole experience was just perfect. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Vivid Seats provides a "100% buyer guarantee." So what happened here? It is never our intention to make our fans feel this way. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. She says no digital. I bought tickets 2 months in advance. Takes no accountability for a time glitch that had us go to a show at the wrong time. I hate what you stand for. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Crooks. He'll be heartbroken. If you have any additional questions, we encourage you to reach out to our online support team on social media. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. The total price was $1405.95. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. A. Amalia G. Today. 1239964100050. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. This is an unfair and unnatural economics meant to hurt you. My credit card was charged $328.30 that day. We would love to review your order again to see if there's anything we can do to make this right for you. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT They refuse to give a refund due to sending the tickets prior to showtime. This is not what I paid for. Yes, you get great prices on concert tickets because it is a con. Kept telling me same blurb about it was my fault, not his, no refund, etc. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets.
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