The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. For more information, please see our Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Using Clipper | Clipper Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Muni Fares & Passes. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Log in to your Clipper account. Once you set up Auto-Reload, we need to confirm your payment method is valid. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. He started his journalism career as a sports editor in Iowa in 1975. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Your mobile wallet will display purchase options for your selected Clipper card. Check Clipper News for holiday or modified hours. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. If one does not use the Clipper card for six months, it can be frozen. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. Clipper and Pay by Phone | bart.gov Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Sign up for year-round getaways, special offers, and more. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. Im so glad that I dont have to go into the office the last two weeks. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. redditads Promoted Interested in gaining a new perspective on things? Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. News; Twitter Twitter, Opens . To provide payment, log in to your Clipper account and edit the payment information in My Profile. You can set up automatic reloading when you initially order a card and load value online. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. There is a 50 cent surcharge per trip for Blue tickets. On our international route, the Victoria Clipper V also offers onboard duty-free sales. RTC Card and Accessibility. Get the Clipper app. Some purchasing limits applyas outlined on our sales page. You can also carry on one small piece of luggage and one personal item. Try tagging your card again. You can use our automated phone service 24/7 to check balances and pass expiration dates. We do not accept cash, checks or debit cards requiring a PIN. Why not? You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. 213-204-2900. New to Clipper? questions, log in to your account. Our vessel also features one wheelchair accessible bathroom onboard. Key Clipper information translated to Spanish. opens in new window. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Los Angeles Clippers | The Official Site of the Los Angeles Clippers Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. My transit benefit program told me they sent you the money. This page includes when value is available, online orders, different types of value, and blocked cards. This site is protected by Google's invisible reCAPTCHA. 2023 Clipper Vacations. Some transit agencies charge fares based on distance or zones. To add a card to your Android phone, open Google Pay and click the + sign. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. You have up to 6 months to spend down your balance, so you can load the funds. The exception is BART HVD, which will be available the following day. After your second tag, the card reader will display a message that your initial tag was refunded. What is the maximum amount of cash value I can load on my Clipper card? No. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Choose to stay logged in or to log out. Once you hear a single beep that means youve paid your fare and are good to go! However, there are 3 Clipper vendors at SFO. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Yours is the first email Ive gotten on this issue. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). What happened to my order? We offer a variety of discounts as outlined here. BART. What if Im having trouble using my Clipper card at a bike share station? Our terminal in Victoria is currently open 10:00am 5:00pm. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Please visit theGovernment of Canadas websitefor more information. Felonies may also prevent you from entering Canada. Credit card charges are processed immediately. Thank you! I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. City Coach. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Yes. Please note that The Hub is permanently closed. YES! Indeed! Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Prior to that he was an assistant sports editor at the paper from 1984-1987. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. PDF CONNECTION (RTC) Clipper Discount ID Card There's no need to open an app. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. You can use Clipper cards on all Bay Area transit agencies. Phone. Purchase at various retail locations , including BART and Walgreens. . Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Please check out this 2022 guide to Seattle whale watching. and our You will need to use this new email address the next time you log in to your Clipper account. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. This page includes balance protection, online accounts, and card cancellation. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. We will send an email to confirm that you have updated information in your account. Pay With The money is still missing. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Proof of payment is required. Children from countries other than the US or Canada will require a passport and possibly a Visa. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. All discounts are set up in advance through Clipper. The most you can load online at any one time is $255. Clipper cards pending pass? Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Please visit theUS Homeland Security websitefor more information. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. A little work up front helps you save money. Can I load value on my mobile phone at a transit agency ticket office? If you forget to tag off, thats the fare you will pay. No. This page includes Proof of eligibility, Eligibility change, and Balance transfers. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Privacy Policy. Once you do that, it will show up in your account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Clipper: Clipper is the all-in-one transit card for the Bay Area. Privacy Policy. Be sure to review the paper ticket fare chart at the station. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. 877.878.8883. Am I reloading this wrong online? If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Please submit all travel cancellation or change requests through our Contact Us page. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. 2020, Metropolitan Transportation Commission. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. Select Clipper card and follow the instructions to add a card and load value. I was charged the wrong fare. Registered cardholders can report lost, stolen or damaged cards and request replacements. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. If you hear two beeps, your value is low. Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. Thats why we say to allow a few extra days if you are picking up your value on a bus. Why isnt it on my Clipper card? Transit Agency Tips. The garage offers parking forONLY $10 per calendar day! All FRS Clipper employees and crew are fully vaccinated against COVID-19. Why does adding value to one's Clipper Card online take so long? In person at the AC Transit Customer Service Center. Set up is easy and can be done on the spot or in advance while you are at home. Call (877) 878-8883 to order from a Customer Service Representative. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Be sure to review the paper ticket fare chart at the station. Imagine you want to take a trip on SMART that costs $5.50. CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Key Clipper information translated to Chinese. I'd like to plan my visit to the Bay Area in advance. The programgives qualifying adult riders a 20% discount on BART trips. Check out our virtual tour of the Victoria Clipper V! Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Clipper Customer Service | bart.gov Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The Go Pass is valid for the calendar year until Dec. 31 at midnight. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Log in to your Clipper account to add backup payment. Home | Clipper A: Your anger is warranted. See the Google Pay How-To page for more details. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. After the end of the sales window, be prepared to pay your fares with cash value. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. What if I buy a new 31-day pass before my current pass expires? For more information, please see our Seattle-Victoria fast ferry schedule. learn more. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Open the Clipper app and select the card you want to set up for Auto-Reload. But if you tag off, Clipper will return the difference of $6 to your card. Learn more about Clipper START and how to apply here. I loaded value online, but when I tried to use my card, it wasnt there. Clipper isadministered by the Metropolitan Transportation Commission. The correct fare will be automatically deducted and tickets with remaining value will be returned. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. All Access Digital offer for just 99 cents! Please learn more about traveling with pets. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station.
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